Shipping Policy

Last updated: October 24, 2026

At FesPottery, we take pride in creating authentic Moroccan pottery and handcrafted products in Fez, Morocco. This Shipping Policy explains how we prepare, ship, and deliver orders to our customers worldwide.

1. Handmade Moroccan Products

All our products are handcrafted in Morocco by skilled Moroccan artisans. Each piece is carefully made and hand-finished, making every item unique.

Because our products are handmade, slight variations in color, shape, dimensions, and patterns may occur. These natural variations are part of the character of handcrafted pottery and are not necessarily considered defects.

2. Order Processing and Production Time

Our preparation time depends on product availability at the time of purchase.

Products in stock: Orders are normally prepared and dispatched within 3–5 business days.

Products made to order or temporarily out of stock: These products require additional time for production, finishing, packaging, shipping, and delivery. The estimated total time from order placement to delivery is approximately 15–25 business days.

These timeframes are estimates and may vary depending on the product, order size, production requirements, destination, and circumstances beyond our control. If a significant delay is expected, we will do our best to inform you.

Business days generally exclude weekends and public holidays.

3. International Shipping

We ship internationally from Morocco using established carriers, including DHL and FedEx, depending on the destination, package, and service available.

Once your order has been dispatched, we will send you a shipping confirmation and tracking information by email, where available.

Please use the tracking information to follow your shipment. Tracking updates may take some time to appear after the carrier receives the package.

4. Estimated Delivery Times

For orders that are in stock and have been dispatched, estimated transit times are generally:

• United States: Approximately 3–7 business days

• Canada: Approximately 3–7 business days

• United Kingdom: Approximately 3–7 business days

• European Union: Approximately 3–7 business days

• Other international destinations: Approximately 4–10 business days

These estimates begin after dispatch and are not guaranteed. Actual delivery times may vary because of customs clearance, carrier operations, public holidays, weather, remote delivery locations, or other circumstances beyond our control.

For made-to-order or out-of-stock products, please refer to the estimated total delivery timeframe of 15–25 business days described above.

5. Shipping Costs

Shipping costs, where applicable, are displayed during checkout before you complete your purchase.

Shipping charges may vary depending on the destination, package dimensions and weight, selected carrier, and delivery service.

Any shipping timeframe or cost quoted before dispatch is an estimate unless expressly confirmed otherwise.

6. Customs Duties, Import Taxes, and Other Charges

Orders shipped outside Morocco may be subject to customs duties, import taxes, VAT or GST, customs clearance fees, and other charges imposed by the destination country.

Unless expressly stated otherwise at checkout or agreed in writing, the customer is responsible for any customs duties, import taxes, VAT or GST, customs clearance fees, and other import charges imposed outside Morocco.

These charges are not included in the product price or shipping fee unless explicitly stated. FesPottery does not pay or reimburse such charges when they are the customer's responsibility under the applicable import arrangements.

Customs rules and charges vary by country. We recommend contacting your local customs authority before placing an order if you need information about potential import charges.

Customs clearance may delay delivery, and such delays are not included in our estimated shipping times.

7. Damaged or Incorrect Orders

We take care to package our products securely, especially because ceramic and pottery items can be fragile during international transportation.

If your order arrives damaged or you receive an incorrect item, please contact us as soon as reasonably possible after delivery.

To help us assess the issue, please provide:

• Your order number

• Clear photographs of the outside of the package

• A photograph of the shipping label

• Photographs of the packaging materials

• Clear photographs of the damaged or incorrect product

Please retain the product and its packaging until we have reviewed your claim, as the carrier may require them for an investigation.

We will review the information and work with you to determine an appropriate resolution in accordance with our applicable policies and legal obligations.

Nothing in this policy limits any rights or remedies that cannot lawfully be excluded under applicable consumer protection laws.

8. Delivery Issues and Incorrect Addresses

Customers are responsible for providing a complete and accurate shipping address and contact information at checkout.

If you notice an error in your address, contact us as soon as possible. We cannot guarantee that an address can be changed after an order has been processed or dispatched.

Additional carrier charges, redelivery fees, or return shipping costs arising from an incorrect address or failed delivery may be the customer's responsibility where permitted by applicable law and the carrier's terms.

If tracking shows that a package is delayed, please contact us so we can help you check its status with the carrier.

9. Important Shipping Information

By placing an order, you acknowledge that:

• Our products are handcrafted in Morocco and may have minor variations characteristic of handmade items.

• In-stock orders are normally dispatched within 3–5 business days.

• Made-to-order or out-of-stock products have an estimated total delivery time of 15–25 business days from order placement.

• Delivery estimates are not guaranteed and may be affected by customs clearance and carrier delays.

• Customers are responsible for applicable import charges when required under the relevant shipping and import arrangements.

• Delivery may be delayed by circumstances beyond our reasonable control.

These terms are subject to any mandatory rights you may have under applicable law.

10. Contact Us

If you have questions about an order, production time, shipping, tracking, or customs charges, please contact us through the contact details provided on our website.

We will be happy to assist you.

Thank you for supporting authentic Moroccan craftsmanship and the artisans of Fez, Morocco.

FesPottery — Authentic Moroccan Handmade Pottery